What changed
- PINs generated from guest identifiers and scheduled to booking windows
- PINs delivered automatically in the right pre-arrival timeframe
- Wrong-PIN attempts alerted immediately to staff
- First successful PIN usage triggers awareness that the guest arrived
Why it mattered
- Fewer “stuck at the door” calls at night
- Less manual coordination across multiple villas
- More consistent guest experience across staff shifts
- Better audit trail when something goes wrong
Want this outcome? Start with smart lock PIN automation + WhatsApp workflows, then layer owner reporting and finance sync.