How do I send a guidebook automatically after booking?

Use automation to send the guidebook link on a schedule (for example: at booking confirmation, 24 hours before arrival, and again on check-in day if it was not opened).

Airbnb Digital Guidebook for Self Check-in

Q: What is an Airbnb guest guidebook?

An Airbnb guest guidebook is a digital set of check-in instructions and house information (location, Wi-Fi, rules, and FAQs) that helps guests self-serve during their stay.

Q: What should an Airbnb check-in guidebook include?

At minimum: a map link, arrival notes, door/lock instructions, Wi-Fi name and password, house rules, and a short troubleshooting section (what to do if the PIN fails or the gate is locked).

Q: Should an Airbnb digital guidebook be a PDF or a link?

A link is usually better: it can be updated centrally, works well on mobile, and you can track opens. PDFs are harder to keep current and are easy to lose in chat history.

Guest-ready guidebook content

Self check-in steps (door, gate, keypad, troubleshooting)
Wi-Fi name + password
Location link + arrival notes
House rules + FAQs

Delivered automatically (Airbnb + WhatsApp)

Send guidebook links via WhatsApp or channel messaging
Branded and mobile-friendly
Update once, reflect everywhere

Why Airbnb guests ask the same questions

Airbnb guests are not trying to be difficult. They are trying to move fast on mobile, often after a flight. If a check-in detail is missing, they will message you. If the Wi-Fi is unclear, they will message you. A good Airbnb digital guidebook turns those messages into self-serve answers.

Pair the guidebook with automation so it arrives at the right time. See WhatsApp automation for guest messaging.

Use it as an Airbnb check-in guidebook

For self check-in, guests need the first 60 seconds to be perfect. This guidebook structure works well:

Tap-to-open location: Google Maps link + short arrival notes.
Access: door/gate instructions and where to enter the PIN.
Plan B: what to do if the keypad is unresponsive, the gate is locked, or the PIN fails.
Wi-Fi: SSID + password + where the router is.
Rules: noise, smoking, visitors, pets, and pool safety.

If you generate time-bound PINs, link this with smart lock PIN automation for self check-in.

FAQ: Airbnb guest guidebook

What is an Airbnb guest guidebook?

An Airbnb guest guidebook is a digital page (usually a link) that contains check-in steps and essential house info like Wi-Fi, location, rules, and FAQs so guests can self-serve without messaging you.

What should an Airbnb check-in guidebook include?

A map link, arrival notes, lock/keypad instructions, Wi-Fi details, house rules, and a short troubleshooting section. The goal is to get guests inside and settled without back-and-forth messages.

Should an Airbnb digital guidebook be a PDF or a link?

A link is typically better because you can update it centrally and it works well on mobile. A PDF is harder to keep current.

How do I send the guidebook automatically?

Send it on a schedule: at confirmation, before arrival, and on check-in day. If you track opens, you can resend only when needed.