Guest messaging, timed to bookings
- Pre-arrival instructions and confirmations
- PIN delivery windows
- Follow-ups when guests don’t respond
- Support escalation when something looks wrong
Staff workflows that don’t get lost
- Housekeeping tasks tied to check-ins/outs
- Driver instructions and airport pickup schedules
- Confirmation tracking (done / not done)
Logs you can trust
- Delivery history for every automated message
- Retry controls
- Visibility across villas
Reservation-aware automation
Booking-timed guest messaging.
Set messages around real booking events, keep every delivery visible, and let the team handle exceptions without losing the stay context.
Before arrival
- Confirm the booking and introduce the guest journey
- Send arrival details at the right point before check-in
- Deliver guidebook and access information only when appropriate
During and after the stay
- Support mid-stay questions from the same conversation
- Keep retries, failures, and staff follow-up visible
- Schedule checkout and review follow-up around the reservation
Faster, consistent replies
Quick Replies as a real searchable composer.
Your team can open a searchable library from the message composer, choose the right saved response, and insert it directly into the conversation.
Useful answers without repetitive typing
- Search by reply title or message content
- Preview the full response before inserting it
- Keep Wi-Fi, pickup, arrival, and support answers consistent
- Edit the inserted text before sending when a guest needs context
Beyond guest messaging
Use the same operational context with staff and drivers.
Staff internal coordination
Notify the right team when a stay changes, a guest reports an issue, or a task needs confirmation—without copying details between disconnected chats.
Driver dispatch
Connect airport pickup instructions, flight timing, guest identity, and driver follow-through to the reservation that created the work.
Delivery and escalation
Every automated message needs an observable outcome. Review delivery states, retry eligible failures, and surface unresolved communication to staff.
Common questions
Can I control when messages send?
Yes. Messages can be scheduled relative to check-in, checkout, or other booking events.
Does it work for staff too?
Yes. Staff and drivers can receive tasks, reminders, and confirmations through connected WhatsApp workflows.
See it with your workflow